Argos Health has been named the top complex claims provider for 2019 by Black Book Market Research!
Black Book assessed client experience, loyalty and customer satisfaction in a survey of nearly 1,600 hospital and health system CFOs, Vice Presidents of Finance and Revenue Cycle Management, Controllers, Business Office Managers, Staff, Consultants, Directors, and CEOs.
Argos Health had no input on the survey questions, process or results, and did not pay to be included in the survey. We’re very proud that our ranking truly reflects the feelings of our clients and industry experts.
Argos Health led in the following nine categories (no other vendor led in more than two categories):
Support and Customer Care
Account management provides an adequate amount of onsite administration and support to clients. There exists a formal account management program that meets client needs. Media and clients reference this vendor as a financial solutions and services leader and top vendor correctly. Customer services and relationship satisfaction is manifested through significant flagship clients as well as smaller and newest customers similarly. Vendor provides an appropriate number of accessible support and customer care personnel.
Financial solutions supplier meets agreed terms as evidenced by routine, acceptable service level reporting, and industry expectations. Depth and breadth of applications/solutions are acceptable in meeting client needs. Online reliability meets expectations, and outages/downtimes are minimized. Solid product and service capacities are demonstrated consistently. Service levels are consistently met as agreed. Services and support response is expedient and provided with appropriate resources by vendor team.
Trust, Accountability, Transparency, Ethics
Trust in enterprise reputation is important to financial solutions clients as well as prospects. Client possesses an understanding that its vendor organization has the people, processes, and resources to effectively deliver the desired business and clinical results based on its industry reputation and past performance. There are no disconnects between promises and delivery.
Scalability, Client Adaptability and Flexible Pricing
Financial software solutions vendor provides flexible pricing allowing the client to choose and pay for the precise functionality and services needed. Vendor Invests in significant infrastructure and has the ability to provide services to enterprise organizations. IT products and services meet the changing and varied needs of the respective customer. Pricing is not rigid or shifting and meets needs of client.
Financial solutions vendor team of employees is considered top in industry for professionalism and skill. Vendor attracts and retains high performing staff. Vendor is focused on building and developing a strong employee team of producers. Employees act like owners/leaders. Company is moving towards leveraged pay at all levels. Vendor is using effective tools to tie performance metrics to compensation policy and compensating top leaders. Human resources-related criteria are scored from the client perspective on this indicator.
Best of Breed Technology and Process Improvement Developments
Vendor management and related technology services are considered best of breed. The vendor technology elevates customers via capabilities, equipment, processes, deliverables, professional staff, leadership, quality assurance, and innovative initiatives. Vendor services are delivered at or above current/former in-house service levels. Technology is current and relevant to exchanging health information among providers, as well as sufficiently offering patient access and interoperability.
Innovation and Optimization
Customers are also continuing to push the envelope for further enhancements to which the vendor is responsive. Financial solutions clients also believe that their vendors’ technology is helping them manage business and care units more effectively, generate accurate records and reimbursement billings, and cut their overhead in ways that were difficult or impossible to accomplish before financial solutions were implemented. Vendor is responsive to make client recommendations with cutting edge improvements.
Strategic Alignment with Client Goals
Organizational structure meets the needs of stakeholders or customers, and stakeholder satisfaction is the most important priority. Financial digital transformation solutions client is likely to recommend the vendor to similar-sized provider organizations within the same geography, specialty or delivery setting.
Financial solutions vendor’s marketing and sales statements/pitches are accurately and appropriately represented by actual product and service deliverables. Image is consistent with top software and services rankings. Sales presentations and proposals are delivered upon, and corporate integrity/honesty in marketing and business development are highly valued. Company image and integrity are values upheld top-down consistently. Elevated level of relevant client communications enhances the vendor – customer/user relationship.
In addition, Argos Health scored in the top tier of all 18 categories in the Black Book survey. This indicates the “overwhelming satisfaction” of those surveyed, that Argos Health “exceeds expectations,” and is a “highly recommended vendor.”
Please contact us today to learn more about you can join the ranks of satisfied Argos customers.